General Information

Firmly press your neck or wrist button to contact an emergency response operator. For home systems, you need to speak into the two-way speaker on the base unit. However, our mobile systems and smartwatch include an integrated two-way speaker, which you can speak directly into.

The help button can and should be worn when showering or bathing, but should not be worn in a chlorinated pool.

We recommend you sleep with your wrist-worn button or keep your help button close by.

We recommend that you use the breakaway lanyard provided by Medical Alert. Do not replace the cord with another lanyard or chain.

Please call Customer Care at 800-906-0872.

Please contact us at 800-906-0872 or complete our change of address form at least three weeks before your move to update your information.

Please call Customer Care at 800-906-0872 for assistance or complete our account update form.

If you provided an email address when you placed your order, you should have received an email with the tracking information.

Be sure to test your system at least once a month to make sure it is working properly. Please follow the testing instructions for your particular system.

Home Systems: Additional neck or wrist buttons can be purchased to be used with your system.

Mobile Systems: Each user will need to have their own mobile system.

Smartwatches: Each user will need to have their own smartwatch.

Under certain circumstances, your account can be suspended. Please call Customer Care at 800-906-0872 assistance.

Email CustomerRelations@medicalalert.com or call 800-800-1003 to cancel your service through one of our customer account representatives. Following confirmation of your cancellation, all customer equipment should be shipped to 816 Park Way, Broomall, PA 19008.

Still Have Questions?

Get answers to frequently asked questions about Medical Alert Systems. Learn how they work, what emergency help you get and more important FAQs.