Set up your unit in a centrally located place in your home. This allows the two-way communication between you and the operator to work most effectively. Determine the type of phone you have and reference the appropriate set-up for proper installation:
If the Home Test Line does not respond, if you do not hear your voice repeated, or if you experience any problems with your testing, please call 1-800-906-0872 for assistance.
In the event of an emergency, press your neck or wrist button or the unit’s EMERGENCY button.
The operator will talk through the unit’s speaker and ask if you need help. If you cannot communicate with the emergency response center, help will be dispatched to the address on file.
If the emergency button is pressed accidentally, press the CLEAR button immediately. Pressing the CLEAR button will cancel an alarm in progress.
The Fall Detection Pendant only takes a few seconds to interpret the movement and determine if an actual fall has occurred. If a fall is determined, the pendant will send a signal to your device, which will initiate a call to the emergency response center, just as if you pressed your button. Remember, always press your button if able as some falls many not be detectable.
Your device will announce, “Emergency”, just as if you had pressed your button. You can cancel the alarm using by pressing the CLEAR button on your unit OR wait for the emergency operator to come on the line and let them know it was a false alarm/test only. If you do not explain it is not an emergency, help will be dispatched.
From a standing position, toss the Fall Detection Pendant gently forward onto a bare floor. Listen for the device to sound and either speak to the emergency operator or cancel the alarm using the clear button on your console unit. For best testing results, test on a bare floor such as the kitchen or bathroom.
If you are interested in purchasing the Fall Detection service or wish to learn more, please call 800-800-4177.
Always press your button if you are able, as some falls may not be detectable.
What It Means: The unit is running on the backup battery.
What To Do: Check the power source to make sure it’s plugged into a wall outlet not controlled by a light switch which may be turned off.
What It Means: The backup battery is recharging.
What To Do: Nothing. Let your unit battery recharge. This could take up to 2 days to fully charge and for light to turn steady.
What It Means: The unit is ready.
What To Do: Nothing.
What It Means: The unit is ready.
What To Do: Nothing.
What It Means: Low battery in wrist or neck button
What To Do: Call 1-800-906-0872 to replace your button.
What It Means: The unit is ready.
What To Do: Nothing.
What It Means: The unit is placing a call to the emergency response center. This could be due to an automated test or if you pushed your emergency button for help.
What To Do: Nothing.